Thank you for contacting the Greenville College Facilities and Support Services Department. Your work order request will be handled as promptly as possible, as outlined below.

Emergencies

If there is a fire, medical, or police emergency, dial 911 immediately. Maintenance emergencies must be addressed at once. These include situations that compromise immediate safety, security or health, or prove to be potentially dangerous or damaging to persons or property. In the event of an emergency during regular working hours please call 664-6736, after hours call our "on-call" maintenance personnel at 410-3366.

Priority 1 - Urgent

Priority 1 indicates that the situation is a serious inconvenience or a loss of comfort to the occupant and prompt attention is required. Examples of this priority are; loss of electrical power, loss of heating / cooling, lock malfunctions, alarm system malfunctions, leaking plumbing fixtures or broken pipes, or sewer backups. The maintenance department will respond immediately and every effort will be made to correct the situation at that time.

Priority 2 - Routine

Priority 2 involves routine maintenance, repair, or replacement of necessary items. Examples of this priority are minor loss of power affecting a single circuit, reduced heating / cooling, light bulb replacement, non urgent plumbing leaks, replacement of broken windows , These items will be investigated and addressed as soon as possible, normally within two days. Sometimes these requests may need to be completed at a later date because of higher priority needs or due to non availability of parts.

Priority 3 - Planned

Priority 3 items typically revolve around projects or non-urgent requests. Examples of this priority are set-ups for special events, minor construction requests, painting, equipment / office moving, and These items are assessed as soon as practical, generally within two weeks. The timeframe for completion of these projects will depend on availability of funding and manpower.

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